Enhancing Accountability: WTK’s Grievance Mechanism
At WTK, we recognize the importance of having a transparent and accountable grievance mechanism to effectively address and resolve concerns raised by stakeholders across our operations and supply chain. This mechanism serves as a vital tool in upholding our principles of fairness, respect and continuous improvement.
Who Can Raise a Grievance
Our grievance mechanism is open to employees, contractors, suppliers, local communities and other stakeholders to report any issues related to our business practices. We safeguard the confidentiality of complainants and ensure that no one faces retaliation for raising concerns in good faith. Reports can be made through multiple accessible channels, including email, phone, in person or via our online form.
Strengthening Accountability Through Feedback
We are dedicated to strengthening our grievance process to ensure it remains comprehensive and effective. Feedback from stakeholders is welcomed as part of our efforts to enhance accountability and build trust in the way we conduct our business.
Principles
Fairness
All grievances will be handled objectively and without bias.
Non-Retaliation
No individual will face retaliation for raising a concern in good faith.
Confidentiality
Information will be kept private and shared only with those involved in resolving the matter.
Accessibility
Channels are open and available to all stakeholders.
What Can Be Reported
Employment and Labour-Related
Human Rights and Social Concerns
Environmental Issues
Business Integrity and Ethics
Supply Chain and Third-Party Practices
General Concerns and Suggestions
How to Submit a Grievance
You may report your concern through any of the following channels:
By Email
sustainability@wtkholdings.com
(Please state “Grievance” in the subject line)
In Writing
W T K HOLDINGS BERHAD
Bangunan Hung Ann
No. 1, Jalan Bujang Suntong
96000 Sibu, Sarawak
Malaysia
(Attention: Sustainability Department)
Online Form
Grievance Cases
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Explore More
01
GOVERNANCE
Upholding good governance, ethics and accountability in everything we do.
02
ECONOMY
Driving sustainable growth and creating long-term value for our stakeholders.
03
ENVIRONMENT
Protecting our environment and managing natural resources responsibly.
04
SOCIAL
Empowering our people and strengthening communities for a better tomorrow.